Overview
The Somalia Program Support Services (SPSS) contract implemented by International Business & Technical Consultants Inc. (IBTCI) provides support for program-related services to program and technical teams in the USAID/KEA/Somalia Office in Nairobi, Kenya. The contract comprises multiple, simultaneous Task Orders including: implementing an ongoing monitoring system for funded activities; baseline studies and evaluation and providing logistical, administrative, and facilitation support for technical team meetings with partners or other stakeholders for the purposes of planning, monitoring, evaluating and/or learning.
Responsibilities
Reports to: Quality Assurance Manager
This is a Nairobi-based, full-time position. The M&V Technical Officer manages activity-level monitoring and verification of results in the field in order to ensure that all USAID Implementing Partners’ data are complete, accurate, and consistent with agreements and reports, and with USAID’s regulations. S/he will provide direct management and supervision to the Nairobi-based MV&R team, and oversee the IBTCI Field Supervisors.
Essential Duties/Tasks and Responsibilities:
Research, Planning and Monitoring & Verification Process Management:
Directly responsible for the day-to-day implementation of all key MV&R work processes (pre-deployment, deployment, post-deployment and reporting)
Maintain a thorough knowledge and understanding of all USAID Implementing Partners’ (IP) key activities, target populations and implementation approaches
Develop relevant M&V tools and protocols that reflect client’s needs for each Implementing Partner and against the overall USAID activity portfolio
Work closely with the Deputy Chief of Party/Technical on site selection, tool/protocol application and revision as well as M&VR policies and strategy
Test all new tools within the mobile data collection (MDC) platform and responsible for final green-lighting of all new tools and sites prior to field work
Conduct random back-checking of a sample of data entered onto the MDC platform and conduct random field spot-checking of a sample of verifications conducted by TPMs
Conduct sample of verification activities in the field according to specific requirement for sensitivity, objectivity and / or diplomacy
Sign-off all individual M&V reports presented by report writers prior to collation by the Quality Assurance Manager for submission to USAID
Manage MV&R folders and update senior management as needed
Troubleshoot and problem-solve challenges arising in the field with tact and diplomacy
Relationship Management:
Main point of contact with USAID IPs to enable efficient and timely communication on all M&V related matters, including tool development, feedback on site selection list, access to IPs database / work plans on range of sub-activities to be monitored
Overall management of all documentation related to IPs, including documents received from IPs as per verification requirement, information sheets, versions of individual M&V reports and IP feedback trail
Development and maintenance of tracking system for effective performance management of TPM outputs and approval of TPM deliverables
Support M&V Officers in problem-solving and responding to issues identified in field processes
Make timely requests for periodic additional human resources (report writers, MDC scripting etc.) against MV&R budget
Contribute to the presentation of MV&R findings to USAID and IPs per round of fieldwork
Database Management:
Implement quality control management policies and processes for checking all incoming and outgoing details of data in the mobile platform, and ensure all relevant personnel (SPSS and TPMs) are adhering to such
Coordinate queries related to database to relevant team members for prompt resolutions
Work closely with MV&R team to verify and cross-reference incoming data and completed reports as needed
Overall responsibility for establishing data archive system
Training:
Develop/update training materials in key aspects of monitoring and verification tools, protocols and processes
Facilitate training to field staff and third party monitoring contracted firms, using Trainer-of -Trainer and adult learning methodologies
Line Management:
Directly manage workload and performance of SPSS Data Manager, M&V Officers and M&V Data Administrative Assistant, using dedicated performance management tools and processes / policies
Participate in recruitment and management of Field Supervisors and support M&V Officers in on-going line management / performance management
Additional Duties/Tasks and Responsibilities:
Approve Field Supervisor monthly invoices
Other duties/tasks as assigned.
Qualifications
Required Knowledge, Skills and Abilities:
Over seven years of international experience in the management, monitoring and evaluation of development programs
Experience in developing monitoring and verification tools, and training and managing staff in effective use of those tools
Knowledge of relevant USAID rules and regulations (incl. ADS 204 and ADS 320) related to monitoring and verification activities and approaches
Experience in mobile data collection platforms and processes (preferably ASKIA but any other experience valued), including CAPI formatting and mobile scripting processes
Ability to multi-task within tight deadlines and with strong attention to detail.
Excellent English, oral and written.
Strong collaborative and relationship management skills
Minimum Requirements:
Experience:
Over seven years of international experience in the management, monitoring and evaluation of development programs
Experience in developing monitoring and verification tools, and training and managing staff in effective use of those tools.
Excellent English, oral and written.
Education:
A graduate degree in the field of evaluation, international development or a related technical field.
Supervisory Responsibility: The SPSS Data Manager, MV&R Officers and M&V Data & Administrative Assistants will report to this position.
Travel: An average of 25% to 35% travel for project implementation and/or project management. Percentages may vary depending on portfolio needs.
Working Conditions: The majority of work is performed in a typical corporate office environment, but may be performed in Somalia.
Physical Requirements: Ability to lift up to twenty five pounds.
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