The successful individual will be part of our GTS team located in Nairobi, Kenya.
Role and Responsibilities
Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore.
Acts as a subject matter expert regarding telecom business applications and postpaid billing.
Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application.
Interacts closely with internal teams to ensure that project needs and objectives are met
Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations.
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