Responsibilities and Requirements
Responsibilities
Branch Targets:
Achieve monthly sales and collections targets
Manage Branch Staff
Directly oversee, support, and develop Branch staff to run a high performance 6 person team.
Leadership & Problem Solving
Build and maintain an excellent work environment for the team to develop individual potential and achieve demanding targets.
Lead and Manage all Branch functions, logistics and performance issues.
Service Delivery
Deliver first rate customer service
Relationships Building
Build excellent relationships with customers and opinion leaders in catchment area.
Reporting
Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
Perform such other tasks and duties as the Company may from time to time designate as forming part of this job description
Requirements
1-2 years of leadership experience
Experience in micro finance institutions and not banks
A degree in a business related field
Team supervisors in micro finance institutions encouraged to apply
Key Competencies
Customer Handling
Sales and Business Development
Enforcement of contract and repayment obligations
Administrative Support
General support to all tasks
Communications
Branch Operations
Information Collection
Personal Attributes
Integrity and ability to work in a fintech
High Motivation
Self-starter-functional problem solver
Process discipline- Ability to follow SOPs
