Hotel Receptionist Job Responsibilities
Greet, register, and assign rooms to guests
Assist in bookings and reservations
Operate the switchboard
Attend to all routes of room bookings, such as online, phone, and in person.
Maintain orderliness and cleanliness at the front area
Answer telephonic and in-person queries related to the hotel services and resolved any issues
Process guests’ check ins and outs
Prepare and complete room and restaurant bills
Assist guests’ in storing valuables in secure deposit box
Liaise with other departments of hotel
Handle payments through cash, cheques and credit cards
Qualifications for the Hotel Receptionist Job
A diploma in Business Management
Previous Experience as a receptionist, preferably in the hospitality industry
Excellent Communication skills
Good Customer service skills
Good interpersonal skills.
Must be orderly.
Ability to multi-task.
Good crisis management skills
