An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).
Duties and Responsibilities
Designing and building networks, providing technical support and identifying and resolving recurring issues.
Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
Replicate customer issues in a ‘lab’ environment
Identify and drive recurring issues to resolution together with clients escalation resources
Requirements
Minimum Diploma in Engineering or IT
Bachelor’s degree in computer science/engineering or information technology preferred.
CCNA Certified with good networking knowledge on CCNA or Network+ level
CCNP
CCDA
Cisco security solutions & Design specialist
2 years experience in technical or networking support environment particularly on CISCO Routers and Switches
In depth PC knowledge and good understanding of the Microsoft Office© applications
A wide knowledge about various systems requirements.
Excellent communication and documentation skills
Strong analytical and trouble-shooting skills
Must be able to work in deadlines.
Strong analysis and application abilities.
Strong observation skills.
Fast learner, self-motivated and positive attitude
Stress resistant and a team player
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