Ensure that all ICT infrastructure are functioning and provide reliable, secure and readily available application system for optimal usage of the same by staff. Through the use and application of acquired skills, concepts, best practices and techniques, the jobholder ensures ICT information systems are serviceable and secure all the time.
Responsibilities for the Systems Administrator Job
Implement and monitor system controls to ensure security and integrity of information and data are maintained.
Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
Frequently analyze user computer needs and administer the network (LAN/WAN) on a daily basis.
Ensure that proper backups are done for all critical systems and restore processes in accordance with disaster recovery policy.
Provide an efficient help desk service where all calls are logged, resolved, followed up and escalated in a timely manner.
Ensure availability of systems to support the company’s key operational functions
Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
Report and follow up on vendor problem resolution to ensure they operate to agreed performance levels in compliance with ICT policy and procedures
Report and follow up on vendor problem resolution to ensure compliance to service Level Agreement (SLA) and contracts.
Keeps custody of all ICT Inventory
You may also be assigned such other duties as may become necessary at the discretion of the management.
Key Performance Indicators
Nil errors, vulnerabilities and attacks
100% compliance with performance standards and SLA
SLA/contracts compliance
Timely backups/restorations
100% systems availability
Up to date upgrades/patches/ new installations
System data integrity and enhanced performance
Disaster recovery policy compliance
100% compliance with QMS
Effect of Errors by the Jobholder:
Data loss
Lack of communication
Customer dissatisfaction/complaints
Loss of revenue-lowered business
Job Complexity
The job holder ensures security of data and its availability through backups and storage
Working Relationships:
General Manager
Heads of Section/department heads
Account Managers
Systems Administrator Job Qualifications
University degree in IT or Computer Science
At least three years experience in System Administration
Certified database/Unix administrator and/or Microsoft Certified Engineer
Basic hardware knowledge
MCSE
CCNA
Linux Administration
CISA/CISM
