Job Function
The core functions of the Retail Manager will be to manage, maintain and develop relationships with Allied Mobiles white label retail partners. Responsible for the management of all retail activities, taking overall responsibility for management and support of white label retail to ensure that all shops and entities are operating in the designated areas to achieve set income and profit targets. Ensuring continued growth and achievement for Sales revenue targets. Obtain profit contribution by managing national retail managers; establishing and accomplishing business objectives. To lead and direct the operational day to day activities of the African retail business, driving the business to a new level of operational excellence, efficiency and effectiveness.
Allied Ethos & Business Practices
Follow Allied Mobile fundamental values and serve as a role model to staff and customers.
Ensure business and personal practices are within the law and consistent with policies and procedures.
Retail Employees Effectively recruit, induct, lead, manage, train and develop National Retail Managers to agreed procedures and standards.
Ensure effective management of all white label retail and ensure adequate staffing levels throughout the business.
Give support to national retail managers so they have opportunities to develop essential skills in their respective roles and to achieve growth in sales and meet client requirements.
Ensure that all performance issues, and other issues within the retail space, are addressed in an appropriate and timely manner.
Uphold the reputation of Allied Mobile by maintaining high personal standards and project a warm, appreciative and welcoming attitude towards customers, and staff.
Effectively communicate requirements with various departments in the organization.
Promote a customer centric approach within the retail sector, investigating escalated complaints or issues of customer care, both timely and efficiently.
Maintain and develop beneficial working relationships with other Allied Mobile departments to further the organisation’s objectives, including appropriate attendance at Management meetings.
Take responsibility for personal and professional development.
Ensure Retail sector appraisals are completed as per the company policy.
Performance
Grow sales profit, and build models to achieve these goals.
Develop and grow a customer focus commercial operation including new shops to maximise available assets.
Advance planning to ensure awareness and account for competition, retail sector trends and current trading opportunities.
As the Retail Manager, develop, implement, review and monitor the retail operating plan and budget.
To maintain, seek, utilise and analyse management information including POS (electronic point of sale) data to manage performance. Seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions.
To ensure all shops and assigned countries are efficiently and effectively managed with regular visitations, and monitoring their compliance with policy, procedure and standards.
Product
Develop corporate policy driving display, merchandising and pricing with the national retail managers.
Monitor stock in obsolescence, ensuring there are adequate supplies.
Identify methods of stock generation in conjunction with the national retail managers, and respond to stock concerns where relevant.
Property
Working in conjunction with Facilities, to carry out new shop site evaluations.
Working with retail partners, to ensure shop refits are carried out in accordance with national guidelines, meeting relevant time schedules, and ensuring shop standards are maintained on an ongoing basis.
Responsible for maintaining shops to an acceptable standard, complying with both safety standards and planned preventative maintenance.
Procedures
Collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
Take responsibility of ensuring awareness and understanding of the retail Health and Safety.
Instigate and implement new policies and working practices in conjunction with Internal Audit and to undertake responsibility for ad-hoc initiatives as and where appropriate.
Ensure policies, procedures, guidelines and legislation comply with the country jurisdiction.
Ensure the safety and security of people, stock, cash and property, implementing effective administration, POS, procedures and security systems throughout the shops is in accordance with Allied Mobile guidelines
General
Undertake all mandatory training as required by Allied Mobile and participate in appropriate in-service training as and when required.
Maintaining the strict confidentiality of all information acquired.
Undertake an appraisal and personal development review as per the company policy and through self-development, continuously update and improve knowledge and competencies.
To be a co-operative and supportive member of Allied Mobile staff, ensuring that all members are aware of any issues in the post holder’s workload, which may affect other members of the Allied Mobile team.
Co-operating fully in the introduction of any new technology and new methods as appropriate.
Undertake any other relevant duties within the overall scope of this post as may be requested by the Chief Executive Officer or Chief : Sales and Marketing
Job Competencies. Formal Degree that will support the function will be advantageous,
At least 5 years management experience in retail or FMCG,
Comprehensive Microsoft Outlook, Excel, Word, Power Point,
Strong sales, Negotiation and Marketing skills.
Strong business acumen.
Budgeting and Forecasting skills.
Staff Management and Motivational skills.
A comprehensive knowledge of the Telecommunications will be an advantage
Self-starter—Independent remote worker.
Ability to self-motivate and multi-task and work independently or within a team
Technical Knowledge, Skills & Expertise,
Must have the technical knowledge to make presentations and lead customer discussions to advance relationships.
Must have the ability to develop and work extensively at executive level.
Success Factors 1. Strong leadership skills;
2. Able to deliver value to the company’s operations and business development.
3. Strong presentation skills,
4. Energetic
5. Motivator
Communication skills 1. Ability to develop relationships and work extensively at an executive level.
2. Outstanding Written and Verbal Communication Skills.
3. High proficiency in English.
Allied Mobile requires various Retail Managers across the African continent with one based in Kenya.
