Training Officer Sales and Ticketing Crew Administrator

Training Officer Sales and Ticketing Job Responsibilities
Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs.
Develop a training schedule to facilitate effective planning of programs.
Liaise with relevant contacts stakeholders to enable smooth coordination of training.
Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
Evaluate programs to be outsourced to ensure relevance to the organisation.
Issuance of certificates and licences to qualified staff to ensure compliance with KQ and IATA standards and procedures.
Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives.
Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures (S.O.Ps) to ensure compliance within operational areas.
Act as subject matter expert for the business with regards to aircraft handling and loading.
Requirements for the Training Officer Sales and Ticketing Job
University graduate
Excellent IT skills
Training of trainers
Diploma in IATA/UFTAA Travel and Tourism Foundation
IATA/UFTAA Travel and Tourism Consultant
ALTEA Central Reservations System certificate.
3 years experience in a busy airline sales and ticketing environment.
Excellent communication, interpersonal & presentation skills
Strong Organisational, planning & Analytical Skills
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