Role DescriptionAs a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.Expectations And TasksTransformational Leadership
Communicate a clear vision of the future: discuss, explain and actively promote the vision within own team, to peers and customers
Motivate through inspiration and mobilize teams: create a comfortable working environment, establish an atmosphere for discussions, seek for feedback and call for people’s opinions
Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets from the level upon plan, assign targets and set priorities, encourage people to take ownership, be there when necessary to decide, to backup or to help refocus
Actively establish relationships characterized by mutual respect and trust: stimulate individuals to broaden and make use of their network, respect different opinions, diverse cultures and values, work to overcome organizational boundaries and silo thinking, do not accept knowledge hiding
Encourage people to continuously question the status quo and activate their creative and innovative skills: stimulate individuals to think outside established solutions and processes, invite the team to learn from everything, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as coach and guide for individuals to find their right career track, turn active if individuals are passive on their development
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work
Other Management Tasks
Active support in entire Sales and Delivery Engagement
Ensuring realization of the sector margin targets (consulting)
Structure, development and effective management of a strong consulting team in the Regions and SAP Consulting
Visions, analyzes, prioritizes facilitates and manages practice activities on a national scale
Develop and manage practice growth and skill sets
Lead knowledge management initiatives regarding the development and use of intellectual property
Support knowledge sharing initiatives (i.e. Focus Groups, FSP Moderators, Mentoring, Education, etc.)
Managing related budgets & distribution of IO to consultants for practice mgmt initiatives
Consulting Liaison for Ramp Up/IBU – ensure consulting related KPIs are met
Realization of Region Deliverables including Customer Sat
Supply, Demand and Forecast (skill gap planning) Management
Resource allocation management of Field Services assignments
Coordination of project staffing in close contact with Management
Advanced Event Management
Liaison with Field Services Organization
Harmonize decisions across multiple opinions across competing organizations
Support Field Service Related Systems and other Internal systems (i.e. Portal and servers operating)
Responsible for managing internal projects
Identifying of training needs for strategic areas
Financial Management Reporting based on Utilization, Forecast, and Budgeting
Consulting Services Definition & Maintenance
Forecast Management
Partner Management
Work ExperenceFunctional Experience
Min. 2 years experience in a Senior or Expert position in the operational business
Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches
Experience in strategic thinking and conceptual design of complex projects & programs
Solid knowledge in a SAP solution and respective industry business process understanding
Experience in customer interaction
Managerial Experience
Experience in leading virtual teams cross-border
Experience in decision making within own area of responsibility / project
Education And Qualification / Skills And Competencies
Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience
English: Fluent
