Requirements
Diploma in medical engineering from a reputable institution
Computer skills
Minimum 2 years work experience in the same field
Has a self-driven personality, polite and high integrity level
Responsibilities
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to Customer satisfaction.
Should be able to work at any region in Kenya comfortable.
Complete necessary service and repair documentation following both company and client policies & procedures when requested to do some installation.
Document all repair actions and submit reports/summaries according to schedule in time.
Ensure proper care of spares, tools and test equipment and ensure calibration when requested to do installation.
Add value to the Company’s image, gain and share market information of products and its actual performance
Support sales function with competitive edge of the Company’s products
Plan PM calls and AMC/CAMC sales and renewals
Get service contracts for AMC/CAMC signed and reviewed with clients
Key Competencies
Exceptional organizational and analytical skills
Good communication and presentation skills – both verbal and written
Active listening – ability to understand requirements
A high attention to detail
Proactive problem solver
Client focused
Ability to work independently & a positive team player
Deadline driven (Time management)
Self-motivated
Conducts self professionally, exhibits high levels of tolerance and patience
Work history must demonstrate similar scope of work
