The Operations Manager is a key member of the headquarters management team responsible for planning, directing and coordinating all organization’s operations. As Head of Operations, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports.
Qualifications:
• Degree in Business Management / Risk Management / Criminology or a related field from a recognized university • At least fifteen years working experience in the security industry five of which MUST be in private security in a management position • Advanced professional training in security or in the disciplined forces • Member of a Private Security Association (Local or International) • Presentable and articulate • Good negotiation skills • Knowledge of basic accounting • Computer literate • Unquestionable integrity • Team player • Excellent administration, communication and organization skills • Ability to work under pressure with minimum supervision
Key Duties And Responsibilities:
• Prepare the Departmental Budget and control expenditure • Liaison with the marketing department • Ensure proper usage and safe custody of departmental or company property. • Deal with customer complaints and schedule client meetings to discuss performance. • Provide a courteous and efficient service to both internal and external customers by actioning all enquiries accurately and quickly. • Visit the scene of serious incidents and make appropriate observations and brief senior managers. • Lead and manage branches so as to ensure business sustainability and growth • Manage the human resources within the department in terms of discipline, performance management etc • Ensure proper and efficient management of the Guardforce (ERP) i.e. custody, implementation of activities affecting the department etc • Develop strategies to ensure sustainability of existing business as well as attracting new business • Develop performance targets and ensure that they are met • Establish, implement and review procedures, protocol and standards of performance • Conduct and or initiate security surveys/audits exercises on all assignments. • Initiate and develop departmental strategic and business plans in line with the company objectives/vision • Participate in the development of company policies, strategies and business plans • Carry out operational intelligence reports and disseminate relevant information to the senior management team • Direct and control all the activities of the Department • Provide advice on matters related to the operations of the Department • Foster mutual interest and encourage teamwork within the department. • Appraise staff performance and recommend desirable development
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