Operations Director MSS (Manned Secure Solutions) Sales Director

Main Purpose of Position
Manage the provision of quality Manned Security  Solutions (MSS), integrated with the other G4S services
Compliance with legislation, company policies, processes and procedures
Meeting risk needs and security considerations resulting in satisfied customers
Achievement of budgeted financial targets and business strategy
Role Responsibility:
1. Set Strategic Goals
Identify key industry trends and market trends
Identify long term priorities and ensure resourcing is adequate to achieve objectives
2. Ensure targeted financial performance
Achieve set Revenue Growth:
Organic Growth achieved against budget
Escalations achieved against budget
Gross Margin Improvement:
Direct Labour control / % improvement
Direct Other cost reduction / % improvement
Contract profitability against budget
Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
PBITA improvement / budget achievement
Overhead cost control:
Overhead % compared with budget
Overhead cost reduction
Number of claims / claim value reduction
Manage cash flow :
DSO management
Debt increase beyond 60 days
Bad debt movement into 180 days
Capex spent vs. budget
Progress/ success of new business achieved vs. budget:
Large bid participation
Identification of new customers and business opportunities
3. Deliver customer service resulting in customer retention
Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
Maintenance of positive customer relationships
Meet customer retention targets
Improve the current customer satisfaction ratings year on year
4. Manage Manned Security Service delivery
End to end MSS contract mobilization
Strategic Account liaison
Ensure optimal labour efficiency
5. Manage Dog Services delivery
Supporting Business Development and sales department to grow this service line
Ensure legal compliance with animal rights
Maintain efficiently trained dogs and dog handlers
Maintain sanitary kennels
6. Manage Secure Journey Services delivery
Supporting Business Development and sales department to grow this service line
7. Manage Regional Operations
Managing the Coast, Central and Western branches, which are comprising of MSS, ESS, Cash Solutions and Courier service delivery
8. Ensure effective and efficient employee management 
Employee turnover analysis, proper allocation of employees to work flow and job requirements
Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
Monitor performance and provide feedback
Cost effective utilization of billable hours
Employees’ training needs are identified and have good attendance of scheduled training interventions
Maintain good employee motivation levels
Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
Succession Planning in place, updated and practiced
Hold management team meetings
Accurately and frequently communicate with employees in department
Ensure maximum participation in Employee survey and action planning
Foster healthy Industrial Relations with relevant unions with regular contact and consultations
9. Ensure the Health and Safety of employees and customers
Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
Lead in safety forums (meetings and safety talks)
Follow-up on all H&S activities assigned
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
The Ideal Candidate:
Knowledge and Qualifications
Degree in Business Management or Operations Management
Finance related subjects compulsory
Service Delivery subjects compulsory
Post graduate degrees are advantageous
Kenya market
Kenya legislation
Experience
Minimum of 15 years’ experience in Operations Management
Security Industry / Cash Operations Highly preferred
Minimum of 8 years’ experience at Senior Management level
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
Behavioural Skills – Leadership
Shaping the market environment
Setting strategic direction
Creating change and innovation
Engaging and inspiring people
Driving superior performance
Simplifying the complex
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