Primary Objective:
This role is responsible for quantifying the level of performance and compliance with expected standards set by Living Goods.
Key responsibilities
Review reported health data from Community Health Promoters (CHPs) and identify outliers and follow up
Conduct phone surveys to Living Goods clients to verify data accuracy and assess customer satisfaction.
Review data from branch staff visits to CHPs
Identify CHPs who need more targeted support by the branch teams and advice the branch teams accordingly.
Submit regular audit and customer care reports to the Director of Health.
Review of CHP recruits/trainees and ensure that trainees meet the set criteria.
Organize and support annual recertification for all CHPs.
Maintain a database for CHP certification and re-certification results.
Identify quality improvement needs of the CHP and Branch Teams and propose training topics.
Essential Qualifications, Experience & Attributes
Degree/ diploma in health or health related field of study
At least 1 year work experience in quality assurance will be an added advantage
Proficiency in qualitative and quantitative analytic methods.
Entrepreneurial spirit and drive for results.
Exceptional self-starter with strong interpersonal, organizational
Excellent written and verbal communications skills, both in English and Kiswahili required.
You should be flexible and willing to travel and stay in the field regularly.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
