Position Summary & Key Areas of ResponsibilityThe Professional Services Consultant works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.
Offer input and gain knowledge as a subject matter expert on products, systems, and services
Design corrective actions to resolve product or system problems with no known solutions
Gather and analyze information, formulate and test hypothesis, identify, design, develop and validate solution
Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate
Actively participate in making the team a success by achieving the team objectives and adhere to GS2 SLA Guidelines & RWG Target
Complete incidents diligently to ensure customer satisfaction targets are achieved
Qualifications
Basic Qualifications:
Bachelor of Science or Master of Science degree in a discipline related to the product technology – electrical, mechanical, computer engineering, or computer science
Minimum 3 years of software related job experience (support/development)
Knowledge of .NET and JavaScript technologies
Excellent English skills (written and verbal) and local language skills
Ability to work effectively in a team environment composed of peers and cross-functional members
Outstanding interpersonal and communication skills
Excellent team player with proactive and positive attitude
Strong problem solving and problem management skills
Reliable, responsible and dedicated person
Willingness to travel across country when needed
