Responsibilities
Work in pairs with Loan Officers and Collections Officers
Support and maintain an excellent work environment to achieve demanding targets
Deliver first rate customer service
Build excellent relationships with customer-partners and opinion leaders in catchment area
Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
Sales and marketing of our products
Assist in contacting debtors to receive payment
Assist in following up on defaulters to recover payments
Carry out customer education and maintain relationships
Assist in renegotiating payment schedules
Assist in spoof calling
Requirements
A good level of general education- Diploma or degree
Computer literacy
Education background in sales/Marketing
Experience in a related field will be an added advantage
Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
Key Competencies
Customer Handling
Sales and Business Development
Enforcement of contract and repayment obligations
Administrative Support
General support to all tasks
Communications
Small Branch Operations
Information Collection
Personal Attributes
Integrity and ability to work in consumer finance
High Motivation
Self starter-functional problem solver
Process discipline- Ability to follow SOPs
