Operations & Marketing Job Responsibilities
You will be an integral member of the operational team in establishing procedures and protocols for efficiently operating the business and providing the best possible products and services for our customers.
In conjunction with the marketing team you will also be responsible for developing and launching marketing campaigns and promotional activations to drive sales and brand loyalty.
You will take lead in all daily operations of all the brands outlets, cost management and employee management.
Your main objective will be to ensure flawless running and operations of all facilities high levels of service and guest satisfaction while keeping operating costs within acceptable levels.
You will build and drive performance marketing analytics and provide reports & insights.
You will research and explore new tactics to find innovate ways to reach customers.
Duties of the Operations & Marketing Job
Partner with the marketing team to ensure optimal market reach and penetration;
Conduct ongoing and consistent business development to seek market growth opportunities
Coordinate the operational and logistics aspects of the business
Prepare the sales forecast and map out a plan for achieving the set targets
Establish optimal staffing requirements for operations
Lead the team in continuously engaging the customer
Introduce new product lines and new uses for existing products in the market
Lead the team in initiating and following up product performance in the market
Analyze and report brand market performance to the directors with a view to inform decision making
Ensure the functions of the team and brand are implemented and within budgeted costs. This will involve monitoring daily financial performance with view of streamlining operations
Coordinate and participate in the implementation of sales and marketing strategies
Coordinate regular operational and system audits
Operations & Marketing Job Requirements
You are a degree holder in marketing, businesses management or hotel management or have an equivalent degree
Minimum of 3 years in related consumer facing position and industry.
You should have a passion for analysis and reporting on performance metrics and thus computer literacy is a must.
You should be positive, creative, proactive, collaborative and able to lead a team with open-minded, entrepreneurial & determined to succeed mindset.
Financial aptitude will be an added advantage.
Excellent interpersonal and communication skills (both written and verbal) are required for this role.
