Reporting to: Center Manager
Probationary Period: 3 months
This is a key role in our centres. Reporting to the MSK Center Manager and deputizing when needed this role plays an important part in effective clinical teamwork and is responsible for high quality frontline service delivery to our clients.
S/he must provide fast, efficient, professionally accurate services that meet and exceed our minimum quality standards for safe abortion, family planning and counselling services.
S/he must actively take steps to highlight clinical issues arising in relation to all standards and performance.
Managing a small team of Care Assistants, his/her professional and effective manner ensures that clients feel well cared for and recommend our services to others.
Marie Stopes Centres are a vital part of MSK’s work in Kenya.
As part of the Programme Operations, they provide a unique service to the clients that visit and use our services. It is a discreet, efficient, high quality service at a reasonable price.
Role Profile: The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities and Measures
Key Responsibilities:
Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services
Management and accurate documentation of all services rendered
Effective participation and support of the centre team include CARE Assistants reporting to the role both in quality assurance and promotional activities
Effective management of Petty Cash and Stocks to ensure uninterrupted service
Active participation in the whole MSK team linked with Social Franchisees, Outreach and Medical Detailers
Measures
Client records/Clic
Client Exit Feedback reports
QTA self-assessment
Incident reporting
Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services
Activities include:
Client treatment:
Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap Smear, MVA procedure and VCT).
Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute.
Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
Refer complex clients to the medical officer for Management.
Conduct follow ups and reports all complications in writing within or before the end of current duty.
Maintain confidentiality at all levels
Provide comprehensive client counselling on reproductive health, contraceptive options and other services.
Ensure all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
Implement a smooth, efficient client flow to minimise client waiting times.
Monitor and evaluate client care continuously and recommend improvements as necessary.
Provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
Measures
Exit interviews
Performance 360 report.
Audit reports.
Client documentation reports.
Self Assessment Reports
Post PAC FP and Cervical Cancer screening and Treatment records
Management and accurate documentation of all services rendered Activities include:
Accurate client records are maintained in both the client record book and daily register.
All client information is kept confidential at all times and stored appropriately.
Accurate and timely collation of activity data for internal and external reporting purposes.
Analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
Assist in the collection of client feedback data
Refer clients promptly when needed.
Complete client documentation.
CME minutes attended/conducted
Monthly complication reports
Client Feedback reports
Internal and external audit reports
Self Assessment Tool reports.
Monthly Centre Dashboard report
Effective participation and support of the centre team both in quality assurance and promotional activities Activities include:
Centre standards:
Overall quality inputs into service delivery points. Includes running full out-patient clinic and provision of surgical procedures as needed.
Proper use of medical equipments and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipments and instruments.
Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
Report all major and minor incidents within 24 hours
Measure
Monthly report to Centre Manager on work and quality issues
Care Assistants line management
Provide guidance and support to junior team members to fulfil their responsibilities
Clarify job roles and responsibilities
Ensure management of work-plans, time off, need for locums etc
To support new team members in their induction & orientation and assist with training as required.
Measures
Care assistant workplansPerformance plus 360
Support Promotional Activities
When workload allows actively promote the work of the centre in order to generate demand for the services, eg educational and awareness-raising events
Positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
Measure
Dashboard report on demand creation
Effective management of Petty Cash and Stocks to ensure uninterrupted service Activities include
Petty Cash
Collection and accounting for petty cash on a monthly basis following Finance requirement
Stock Management
Timely documentation on bin cards of all stock use
Oversight of stock levels and accurate forecasting for annual procurement and tracking
Regular stock review and disposal of out of date stock
Maintenance of an effective buffer stock.
Measures
Records of surrenders and
Center petty cash account
Monthly stock management reports
Updated bincards
No stock outages
Active participation in the whole MSK team linked with Social Franchisees, Outreach and Medical Detailers Activities include
Actively contribute to achieving the central region outreach team targets set by Marie Stopes Kenya.
To attend & contribute to team meetings and the creation and implementation of work plans.
Continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
Professional Conduct and Ethics
All clinical care must be provided in accordance with the highest standards of clinical care and safety.
You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
You are expected to wear the Marie Stopes Kenya uniform.
You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
Knowledge, Skills and Attitudes
Qualifications:
Diploma in Clinical Medicine and Surgery from a recognised medical training college.
Registered by the Kenya Clinical Officers Council and in possession a valid practice license.
Practising knowledge of Sexual Reproductive Health an advantage
