Duties and Responsibilities
Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.
Removal/disposal of non-functional equipment
Provide software and system troubleshooting and support.
Install, maintain, troubleshoot, and update operating systems and user applications.
Proactively schedule software upgrades and patching.
Monitor network to ensure network functionality and availability to all system users.
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
Maintain local and server based anti-virus software.
Inform and train users and management in how to adhere to security ICT policies
Request and setup new user accounts and email accounts.
Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment.
Maintaining documentation of processes, procedures, and troubleshooting guides.
Qualification and Experience
IT Related Degree
Certifications in Microsoft Office, A+, Network+, Cisco CCNA/CCNP/CCIE, and/or Office 365 training would be beneficial.
Experience in web development or mobile app development
Proficiency supporting Macintosh and Windows Platforms, including hardware and software.
Thorough understanding of OSX 10.X , Windows 7, Microsoft Office on Mac and PC (Word, Excel, PowerPoint, Outlook)
