Head Programme & Change Management

The role entails being the primary accountable executive for the delivery of Regulatory projects in the Eastern Africa cluster.
Other deliverables include delivery of a cost effective, consistent and high quality regulatory business solutions to user needs in Eastern Africa.
Being the primary accountable executive for the quality of all business systems in the sense that all new releases and any changes before deployment to live production have to be authenticated by way of operational readiness.
Being accountable for the delivery of operational readiness checks for Banks’ projects and changes within the region , Such projects will include system enhancements or single process changes.( Excludes major projects like EBBS and process overhaul – BPSOM)
Working with businesses and other Support functions in identifying, analysing and enhancing technology requirements for the business in Eastern Africa cluster.
Co-ordinating operational readiness for new system and or process changes
Ensuring Maintenance of a healthy business environment through strict Compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities
Key Roles and Responsibilities
Implementation of regulatory projects in Eastern Africa region
Integration of all new systems and changes by use of the acceptance mechanisms e.g. operational readiness
To ensure the delivery of consistent, high system and process solutions that meet business service requirements through reviewing system functional specs
Work in liaison with business functions across Africa to ensure effective tracking of system versions, processes and procedures
Enhance the utility of Information Systems within the business through new initiatives
Liaison with Chennai support centre for resolution of system related problems and change management
Ensure translation of business needs to software solutions
To build up the skills and quality of the business and process teams within the region
Work with business to ensure all changes to their processes are effectively captured, approved and updated in the main process data base
Software product evaluations – working with Chennai on functional specification definations
Responsible for ensuring that all business processes developed and / or adopted by the business are not in conflict with Group Standards
To ensure customer satisfaction with service performance
To develop and maintain close relationships with business functions and be part of the product and service development cycles
To migrate best practice ro / from other territories in the region
Keeping abreast of technology initiatives within the industry, in order to keep business appraised accordingly and identification of new market products and recommendation to the business
Track and monitor the testing and implementation of system software upgrades, fixes and new products
To ensure business users are adequately trained on new and updated systems as well as with associated processes
Carry out ad hoc reviews as indicated by Senior Management