Royal Service Supervisor

Summary Of ResponsibilitiesReporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
Ensure all colleagues are up to date with “Royal Service” software system
Train all Royal Service colleagues
To have a complete knowledge of the hotel’s emergency procedures
Handle Guest concerns and react quickly, logging and notifying proper areas
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Attend regularly scheduled departmental meeting
Schedule colleagues in accordance with the departmental budget
Balance operational and Colleague needs
Follow all safety policies
Other duties as assigned
Primary LocationKenya-Nairobi-Fairmont The NorfolkEmployee StatusRegularJob LevelManagement / SupervisoryScheduleFull-timeShiftRotating / Shift WorkTravelNo
Qualifications
 
Previous leadership experience in guest relations preferred
Previous PMS experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects Of Position (include But Are Not Limited To)
Frequent standing, walking and sitting throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be a Kenyan Citizen