The Information Technology Manager is responsible for the smooth running of the organisations computer systems.
Qualifications
Bachelor’s degree in Information Technology or related field
6 years’ experience in Information Technology
Experience working with non-governmental organisations
Experience with computer networks, network administration and network installation
Skills and Attributes
Personal integrity and transparency
Excellent management & leadership skills
Great communication skills
Excellent customer/client satisfaction skills
Excellent analytical and problem solving skills
Ability to prioritise responsibilities under pressure and be self-motivated
Fluency in written and spoken English.
Job Responsibilities
Ensure security of data, network access and backup systems
Assess available internet service providers for internet speed and cost and contract with appropriate service provider
Provide application support including hardware/software installations
Perform routine maintenance of all network and server hardware
Configure and manage active user directory in the organisation
Configure, and deploy staff’s hardware, software and peripherals
Receives and logs requests for support from users and responds to the requests in a logical and prioritized manner
Assist in resolving problems and faults occurring in the operation of hardware and software
Provide guidance and advice to staff on policy issues related to IT equipment safety and maintain confidentiality and observe data protection guidelines of the organization
Ensure monitoring progress of requests for support and ensure users and other interested parties are kept informed
Ensure software licenses are in place for applications used
Ensure data is backed-up regularlyTrain other staff on IT functions to empower staff to handle basic support matters
Maintain a list of all deployed IT equipment by hostname/serial numbers and track which users they are deployed to and track any changes that occur
Continuous review and upgrade IT systems in line with organisation needs
And any other duties assigned
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