Job Summary
The Room Steward main function is to clean guest rooms, corridors, floor, public areas and pantries according to standards of CMDC
Room Steward Job Duties and Responsibilities
Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, bathroom cleaning, inside window cleaning, replenish rooms with supplies
Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair
Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries
Keep informed of CMDC product and service knowledge in order to answer guest questions
Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
Verify the physical status of room and updates Housekeeper of any discrepancies found
Return and properly tag all lost and found articles in the Housekeeping Office
Provide the turn down service to assigned guest rooms. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs
Clean assigned guest rooms, the late check out and late service required by guests. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet
Follow departmental policies and procedures and service standards
Report necessary maintenance items
Follow all safety and sanitation policies
Any other duties that may be delegated by the management through the Housekeeper or his/her designate
Review This job description shall be reviewed/ amended any time at the discretion of the management.
Qualifications and Skills for the Room Steward Job
Certificate in Housekeeping and Laundry techniques from a recognized hospitality college
Over 2 years’ experience in a 3 star property with similar capacity preferable
Ability to use Housekeeping equipment and machines
Concern for quality and attention to details
Ability to work and communicate in a multinational environment
Ability to remain calm and composed under pressure
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