Customer Service Intern

Job Responsibilities
Identifying needs; assessing interests; explaining the products and options.
Identifies business opportunities by researching prospects and identifying key decision-makers.
Develops and maintains strong relationships with customers by providing support, information, and guidance
Provides excellent customer service by responding to customer inquiries, questions, and concerns.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Performs other related duties as assigned.
Knowledge, Skills & Abilities
Must be people-oriented and a team player
Must be exceptionally self-disciplined
Must possess excellent customer service and interpersonal skills
Must be able to build prospects and business relationships
Ability to actively listen, communicate clearly, concisely and ensure customer understanding
Ability to handle sales rejection and maintain mental focus
Solid organizational, time-management and follow-up skills.
Help sniff out innovative ideas to improve store processes and performance.
Provide complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction.
Execute all transactions quickly and accurately.
Greet customers on phone and the sales floor, determine the customer’s needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise.
Recommend selections that meet the customer’s needs, and emphasize selling points of items such as quality, utility, versatility, etc
Job Requirements
At least a C+ in KCSE
At least a diploma in business or technology-related course.
Experience in Information Technology sales/customer service will be an added advantage.
Willing to work on weekends.
Must be proficient with PCs and Windows, Microsoft Office (Outlook, Excel, Word and PowerPoint)
Strong communication and follow-up skills.
Enthusiasm, reliability and the ability to multi-task.