Key Responsibilities:
Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
Extend full cooperation within and between other departments.
Inform the revenue manager in situations like overbooking & consult before making critical decisions
Observe and maintain reservations and room guest service systems, procedures and company policies.
Assist in rooms and guest service functions as needed
Monitor and coordinate group reservations activities with the sales department.
Check and ensure the jobs assigned are effectively completed.
Conduct daily briefing and De-briefing.
Communicate effectively with guests and other staff.
Administer personnel action on leaves, overtime requests and disciplinary actions.
Understand job descriptions of all positions in the company
Check and improve all service standards established by the company.
Motivate staff to grow within the company.
Provide training to all staff in the department
Qualification:
Must have a bachelors degree in business Administration, Marketing or relevant discipline
Minimum of 3 years in a similar role.
Knowledgeable in the reservation operations and related applications.
Good command of English both written and verbal.
Good Communication and interpersonal skills.
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