Responsibilities for the Customer Service Jobs
Check compliance of agents with IRA regulations;
Confirm compliance of the necessary regulatory business licenses;
Provide input for the branch reports;
Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
Receive, stamp, scan, index and distribute mail within and outside the Branch;
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels
Handle customer service issues in underwriting and claims;
Escalate Customer queries to the relevant job role if necessary;
Maintain professional ambience within the office premises;
Promote the organization’s customer service charter;
Generate quotations in consultation with the Branch Underwriter and Branch Manager;
Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public;
Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.) and
Participate in premium collection and renewal follow up for the branch.
Qualifications for the Customer Service Job
Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field
Bachelor Degree is an added advantage.
Professional Qualification
Up to two (2) years’ relevant experience
Skills and Attributes
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Excellent customer care skills
Computer literate in MS Office and other office applications
Understanding of the working environment /competitors
Customer Service
