Technical Account Manager

Key Responsibilities:
Align services around people, process and technology
Drive improvement through delivery of goal aligned services.
Lead activities that accelerate the customers’ deployment of cloud services
Ensure clear customer understanding of services available, and value delivered
Act as an escalation point for critical service incidents
Identify opportunities for renewing and expanded Premier or MCS services
Use customer satisfaction results to drive service improvement
Experiences Required: Key Experiences, Skills and Knowledge:
Confidence
CrossBoundary Collaboration
Interpersonal Awareness
Impact and Influence
Analytical Problem Solving
Building Customer/Partner Relationships
Product & Technology Expertise
Project Management
Strategic Insight
Value Selling
Years Experience: 35, primarily in a clientfacing role
Education:
Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
Consulting services