Customer Engagement Officer

Goals and Responsibilities
Account Management
Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
Build and grow relationships within the furniture manufacture industry
Use industry networks and other means to generate new leads on an on-going basis
Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Offer recommendations to your supervisor about creditworthiness of new customers
Close relationships and coordinate orders with our warehouse
Qualifications, Experience and Skills
A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Furniture industry knowledge or experience is a plus, but not a requirement
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a young, quickly-growing organization and team
 
Benefits
Competitive salary for entry level position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s international directors.