Responsibilities for the Banking Channels Officer Job
Implement Alternate Delivery Channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets.
Ensure operational efficiency and a seamless product relationship experience for customers.
Accountable for managing the channels and maximizing performance as well as profitability.
Driving and managing crossselling of all retail products and services through the alternative channels.
Recommend pricing, promotions, sales targets and programs to meet and maximize revenue targets.
Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers:
Monitor and review Digital Financial Services, customer feedback and post launch concerns.
Formulating and implementing sales initiatives and marketing strategies
Engaging and manage vendors and third party potential partner relationships through the product life cycle.
Proactively identifying opportunities for growth and translating those into value proposition.
Research and analyzing important industry and market intelligence in relation to market trends and future product development.
Continuously contribute to systems and service improvement by coming up with new services and products.
Undertaking User Acceptance test on the enhancements and new system development.
Coordinate and ensure adequate after the installation / setup training of clients on alternative channels across the bank’s network.
Hold monthly meetings with assigned branches to review performance every once a month and provide a return.
Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.
Qualifications for the Banking Channels Job
University graduate preferably in Business Information Technology, Management Science or Finance: Expert in competencies required.
At least 4 years established prior experience in digital financing/alternative banking channels.
Strong Interpersonal skill with the ability to quickly build relationships internally and externally.
A creative, Innovative and critical thinker who can identify both short and long term revenue enhancement opportunities.
