Key Responsibilities for the Operations Manager
Supervise the day to day security operations of deployment, supervision and allocation of duties as required at the Client Sites.
Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Liaison Officers,
Senior Liaison Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
Oversee compliance of Guards with established Company Policies and Standards such as Health and Safety, security measures being in place and training of guards.
Responsible for ensuring all Employees portray a Corporate Brand Image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.
Ensure all Assignment Instructions and Incident reports are attached into Evolution.
Investigate incidents and prepare Incident reports within 48 hours. Ensure client’s requirements, requests, complaints and suggestions are updated on to the system.
Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory
Occurrence Book and updated on the system with corrective actions implemented.
Ensure review of all assignment instructions in every Zone
Conduct Security Vulnerability Assessment by inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
Ensure implementation of prepared Monthly Zonal Spot check Schedules and Parade Schedules.
Conduct and attend monthly parades for every area as per documented agenda.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.
Ensure on termination of a Contract all resources and equipment from client premises are returned to the Stores (Transmitters, Mobiles, and Umbrellas etc.)
Act as liaison between the organisation and the customer to foster customer attention by attending meetings personally address any non conformity identified from the Baton site report and the Baton report by supervisor on a daily basis.
Ensure Scheduled Site Trainings for assignments are conducted in liaison with the Training Manager as per schedule.
Prepare all required reports as per the documented processes, recommend and develop strategies to improve quantity and quality of service delivered.
Adherence to systems, processes and policies.
Qualifications for the Operations Manager
Bachelor’s Degree in a Business related field/ Security Management
5 – 8 years in operations/management in the security sector
Candidates holding similar position preferred
Result oriented, self motivated and energetic
Demonstrable leadership skills and ability to manage and co-ordinate teams
Excellent communication and presentation skills
Ability to work under pressure to meet tight deadlines
