Key responsibilities;
Secure new business directly or through intermediaries;
Maintain excellent customer service to intermediaries and clients;
Service existing business;
Follow up on renewals for general insurance business;
Forward proposal forms to underwriting department;
Follow up premium collections;
Prepare weekly reports as required;
Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk;
Respond to customer and client enquiries;
Gather marketing intelligence including competition, new products and also about the Company’s image;
Undertake initial underwriting of business to ensure sound acceptance of risk (in liaison with the Sales Manager & Underwriting Manager on major risks before accepting);
Handle customer complaints written or verbal and refer to head office where necessary;
Gather all initial information required when claim arises and liaise on the same with Claims department;
Present an excellent image of the Company;
Qualifications, Experience and Knowledge;
Bachelors’ Degree in a business related field (Preferably insurance option)
Professional qualification in Insurance (ACII or AIIK) or Diploma in Sales & Marketing;
3–4 years’ experience in General Insurance.
A good understanding of the company’s products
Proven ability to provide competent professional advise
Knowledge of insurance regulatory requirements
Knowledge of insurance products
Sales and marketing management skills
Performance Measure;
Meet the set target by acquiring new business with minimum losses to enhance profitability of the business underwritten;
Growth of general insurance business to meet set annual premium targets;
