Customer Service Representative Sales Representative

Key Responsibilities:
Customer Relationship Management
Efficient Complaints Handling; Track and maintain records for all the complaints received. Give feedback in writing to customers for all the complaints raised;
Analyse the complaints on a monthly basis and identify long-term solutions.
Ensure clear communication when talking with the customers;
Efficient Order Processing
Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;
Maintain proper records for all orders received;
Speed of invoicing
Assisting in Sales
Confer with customers by telephone or in person in order to provide information about products and services;
Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.
Efficient telesales
Market Returns
Efficient Returns Handling Procedure;
Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.
Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies;  send customers their replacement products or reverse erroneous fees.
Education
Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
At least 3 years of experience in an FMCG environment and customer service department
Others competencies
Good interpersonal skills
Coordinating and organizing ability
Active listening and attention to detail
Analytical skills
Negotiating Skills
Excellent selling skills
Assertive
Solution oriented
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