Front Office Manager Job Responsibilities
Overseeing the front office section operations of the establishment;
Ensuring provision of quality services to guests as laid out in the standards;
Monitoring selling procedures to maximize revenue;
Maximizing room revenue and occupancy by reviewing status daily;
Identifying and reporting all potential safety hazards in the front office to the maintenance department
Leading and coaching the front desk team towards achieving the highest levels of exceptional guest service and satisfaction;
Preparing accurate and timely front office operations reports;
Verifying that accurate room status information is maintained and properly communicated;
Conducting regular scheduled meetings and preparation of performance reports of front office personnel;
Preparing revenue and occupancy forecasting;
Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner;
Maintaining an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs;
Performing any other duties assigned from time to time.
Desired Competencies for Front Office Manager Job
Customer Focus Oriented;
Communication Skills;
Adapting and Coping;
Operational Excellence and Drive for Results;
Leadership and People Development
Front Office Manager Job Qualifications
Diploma in Hotel Management or equivalent from a recognized institution;
At least 4 progressive years in the hospitality industry;
Experience in use of computerized hotel system software, Ms Office suite and computerized reservations systems.
