General Manager

The Job
 
Accomplishes hotel human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions.
Develops hotel organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
Establish hotel operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Develops hotel financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Promotes the hotel by developing and implementing advertising and publicity programs; deciding the type of patronage to be solicited; speaking to community and business groups; sponsoring special events at the hotel.
Maintains the hotel’s stature by inspecting guests’ rooms, public access areas, and outside grounds for cleanliness and order; verifying the quality of food and beverage services; overseeing special events.
Maintains customer confidence by personally responding to and resolving complaints; making charge adjustments or offering complimentary services.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances hotel’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 
Internal Profile
 
Group Managing Director
 
General Manager Job Qualifications
 
Degree in hospitality/ Hotel Management or Food service Management
7-10 years extensive experience in management
5 years Chef experience
 
The Person
 
Excellent interpersonal and communication skills; both verbal and written are mandatory.
Excellent managerial and leadership skills.
Ability to handle the teams and work under pressure.
Excellent presentation skills.
Ability to Develop Financial and Strategic Plans