Position Scope: The successful candidate will be responsible for leading & co-ordinating the Bank’s Card, Mobile, ATM and other emerging channels as a business delivery channel for the Bank’s corporate & retail customers.
Responsibilities for the Head Of Digital Channels Job
Provide technical support for existing ATM/Card, mobile and internet banking systems and implementation of related projects.
Keep track of user issues and oversee their prompt resolution.
Follow established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
Continuously analyse user requirements to develop and provide solutions.
Routine system administration and management.
Maintain up to date system and user documentation.
Ensure compliance of SLAs by system vendors.
Develop real time online reports and monitoring tools to be able to track ATMs / mobile banking and Cards acquiring system uptime and performance.
Continual Service Improvement by recommending and implementing upgrades or changes to the ATM/Card & mobile solutions for increased performance, security or business benefits
Develop subject matter expert knowledge of ATM/Card, Mobile technologies, e-Commerce and other payment banking technologies
Develop Business Continuity plans for both ATM/Card & mobile channel solutions.
System monitoring to ensure both maximum uptime for systems and transactional integrity.
Development and provision of both structured and ad-hoc reports for consumption by various teams.
Qualifications for Head Of Digital Channels Job
Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
Eight (8) years’ experience experience in IT field
Sound knowledge of Bank operations, policies & procedures
Experience in mobile, cards &ATM based financial systems as well as SMS& USSD connectivity
Project Management, ITIL Certification
Excellent leadership & team management skills
Good communication & interpersonal skills
Customer focused – ability to strike a solid balance between external and internal customer orientation
