Role OverviewAcademy Operations is at the heart of everything Bridge does to provide our customers with the highest level of service and provide a quality education for over one hundred thousand pupils. The execution of this is done by a group of 30+ regionally based individuals – known as Academy Improvement Managers (AIMs) – who are each responsible for the overall academic, operational, and financial successes of the academies within their territories.The Regional Manager, Academy Improvement will be the direct manager of approximately 12 AIM’s. Just as each AIM is responsible for the academies in his/her territories, you are responsible for all of the AIMs in your region. As a result, you are accountable for the financial, academic and operational success of each of the Academies in your region. This role will involve you travelling around Kenya 50% of the time.Responsibilities
Coaching and mentoring of Academy Improvement Managers to enhance performance.
Project management of AIM work plans.
Successful execution and reporting on AIM deliverables as delegated by the Ops Director.
Coordination of various departments to ensure the timely and effective delivery of Academy Operations objectives.
Team management including AIM motivation and morale, performance management and other administrative functions such as leave.
Effective stakeholder and customer management including government, academy staff and our target communities.
First-line contact for escalations of any incoming academy-level issues that are beyond the scope of the AIM
Training of new Academy Improvement Managers.
In executing the responsibilities described above, the Regional Manager of Academy Improvement will be working very closely with other areas of the Academy Operations team, including Customer Care, Quality Assurance, and Programme Management.Qualifications And Education Requirements
A Bachelors Degree
Minimum of five years of post-undergraduate, full-time work experience.
Top performer and leader in highly selective, fast-paced, dynamic work environments.
EXPERIENCE PROFILE
A skilled negotiator, relationship builder and conflict manager.
Experience managing and motivating field-based employees.
Work experience in a highly operational role in a data-driven, customer-focused environment.
Proven resilience to handle the realities of on-the-ground operational challenges.
Work experience in our target communities
Work experience managing and coordinating teams that deliver on a tight schedule.
Flexibility to handle rapidly changing responsibilities.
