Client Services Manager Job Key Responsibilities
Establish and coordinate quality client base including programs management;
Scout and craft valuable partnerships with organizations with view of generating quality pipeline and a possibility of outsourcing identified services;
Maintain a quality assurance mechanism on the targeting, application and client admission process;
Identify and prioritize focus sectors/thematic areas where KCIC can drive impact at scale;
Nurture early stage enterprises through product development, customer acquisition and revenue generation support;
Maintain mentorship and networking through engaging experts, potential investors, and business contacts;
Offer relevant training, technical assistance (TA) and other facilities needed to scale startups;
Develop a relationship management strategy for exited/graduated clients;
Maintain existing and develop new investor networks;
Enhance client early stage growth, readiness and access to appropriate financing;
Lead in forums dealing with entrepreneurship and Clean tech customer follow-ups;
Assess skills gaps and planning competency levels that drive business
Mentor and coach other members of staff;
Prepare, organize and coordinate on-site client service review meetings;
Guide Proper document processes and procedures as it relates to clients in order to ensure consistent delivery of services.
Key Competencies for Client Services Manager Job
Minimum of 5 years of relevant business experience;
Entrepreneurial mind-set/approach;
Commitment, drive and creativity;
Significant local knowledge and networks with a demonstrated ability to grasp and adapt to the Kenyan early-stage investing and entrepreneurial context;
Leadership skills and team player;
Good negotiation and presentation skills;
Experience in providing client service support in the context of clean tech start-ups .
Client Services Manager Job Person specifications and Qualifications
Masters’ degree in business/entrepreneurship;
A relevant Bachelor’s degree from a recognized university; and
Training and exposure in clean tech How to apply
