Key Responsibilities:
Financial Management
Manage a portfolio of Retail customers, focusing on increasing product penetration, profitability and customer satisfaction.
Develop new relationships with retail clients with an aim of increasing the number of accounts, attaining good quality asset and liabilities book for the branch in line with the set budgets
Thoroughly review credit applications to reduce the possibility of NPA and proactively manage recovery of NPA in the event of default.
Participate in marketing activities within the business area in order to maximize an appropriate growth in business
Continuously mine data base shared by the line manager of target markets in the area guided by the market demographics/sectors.
Customer Service
Ensure 100% TAT in terms of service delivery at all Branch service levels.
Create a data base of all key clients within assigned portfolio to ensure continuous monthly care calls/visits.
Ensure a 90% customer retention on the existing portfolio.
Operational Efficiency
Compliance with internal and external regulatory policies and practices maintaining an appropriate level of risk management within the assigned portfolio
Zero frauds within the assigned portfolio.
Competencies, Education and Experience
University Degree in Business related discipline.
Master in business related field as well professional qualification CPA will be an added advantage.
4 years’ experience in a bank with atleast 2years experience in a Relationship Management role.
Good credit appraisal skills.
Experience in debt recovery is key for the role.
Excellent analytical skills.
In-depth understanding of financial and risk analysis.
Dynamic and versatile team player.
Keen eye for details.
Self-driven and client focused
Ability to take initiative
Ability to work under pressure and tight deadlines
High degree of Integrity
Good organizational skills
