Responsibilities of the Sales & Marketing Executive:
Provide high quality demonstrations of the HomeStove at Equity Bank’s Branch offices, loan collection meetings, and at market days organised by Equity Bank and BioLite.
Achieve sales targets.
Develop long term productive relationships with the clients.
Support the delivery of HomeStoves to customers in Equity Bank Branches, ensuring that each customer receives the correct stove, and completes a warranty form.
Maintaining accurate records.
Train new HomeStove customers on correct usage of the stove
Respond to any customer complaints or queries regarding the HomeStove
Respond to HomeStove service requests within 7 days of incident report
Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications.
Researching and recommending new market opportunities for the HomeStove.
Desired skills and experience of the Sales & Marketing Executive
Sales and marketing experience You must have at least 1 year prior sales and marketing experience, and able to effectively deliver on the required targets.
Team work You should possess the skill to work both in the team and perform independently.
Customer service experience Ensuring that HomeStove customers are happy is a top priority. Experience of receiving and resolving customer questions and complaints in a friendly and effective manner is important to this role.
Good with technical detail You will have to learn about all aspects of stove operation and repair, and be able to explain this simply and effectively to others.
Well organised and detail oriented It is important that you can plan your time efficiently and effectively to ensure that you are prepared for product demonstrations at times when customers are in branch, customer repairs are carried out promptly, and deliveries go smoothly.
Cooperative You will work closely with Equity Bank’s Credit Officers to organise HomeStove demonstrations, training and after sales service. A productive relationship with them is key.
Educational Qualifications required:
Candidates are required to have at least a diploma in sales and marketing, or social work and community development.
