Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
The Field Manager will own the overall enrollment process, including tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement.
The Field Manager will serve as the key “eyes and ears” resource on the ground for the Field Director and will be responsible for regularly synthesizing updates on operational health.
The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards building a scalable and better-leveraged field org.
Responsibilities:
Workflow management / tracking
Create work-plans for field teams in collaboration with Associate Field Managers
Review weekly reports to track productivity and quality of service; own course correction if metrics are slipping
Formulate a plan for targeted monitoring/engagement while in the field
Org development
Reduce dependence on senior management and create more leverage for Field Director through capacity-building and delegation
Identify gaps in org chart and propose solutions to Field Director
Run performance reviews for direct reports and build their capacity to do the same for Field Officers
Risk management and process improvement
Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, political instability, slow-downs from pilots, etc.)
Assist Field Director with response to “crisis” events (e.g. refusals, government shut-down, coordinated fraud, etc.)
Serve as the organization’s engine for continuous improvement of the enrollment process and recipient experience by identifying key opportunities and executing on various initiatives
Support for auxiliary projects
Assist Field / Country Director with communicating and executing new projects / pilots / technologies (e.g. messaging Segovia to field team, brainstorming options for community-based targeting, rolling out mobile app questions, etc.)
Assist Field / Country Director with hosting journalists, donors, and other external parties
Community engagement
Meet with local government officials to secure permission for GD to operate and keep them informed about GD’s activities
Liaise with community leaders (e.g. church, business and local NGO leaders) to problem-solve issues that arise in the field (e.g., refusals and false rumors)
Team-building / morale
Monitor team dynamics and own follow-up on barometer activities
Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)
Qualifications
Must have at least 2-3 years of management experience, preferably managing managers
Must have undergraduate degree. Post graduate degree is an added advantage
Exceptional leadership ability with demonstrated success in motivating and developing junior staff
Exceptional ability to problem-solve complex operational challenges in the field
Strong interest in shaping the field organization, including through revamping of current structures/processes
Strong attention to detail
Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
Sense of humor and positive attitude
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