The job holder will be responsible for managing all custodial operational activities of the unit efficiently and on time. The role will also be responsible for revenue and business development
KEY RESPONSIBILITIES:
Planning
Continually monitor custodial services client relationships to ensure that clients are satisfied with BOA service/partnership.
Identify other potential Institutions, Pension Fund owners, Industry service providers, Insurance companies and existing clients with whom we can partner/do business and who can benefit from our mix of products and services.
Prepare a calling program for the targeted Institutions/Individuals.
Continually monitor operational processes to ensure they are in tandem with client needs.
Continually monitor operations to ensure there is effectiveness and efficiency in client transactions.
Marketing
Ensure an effective call program to new and assigned clients is maintained and executed, assessing possible needs of the targeted clients/Institutions and identify other cross selling opportunities.
Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
Keep constantly in touch with Institutions, Pension Fund owners, Industry service providers, Insurance companies and existing clients ensuring that they are fully kept abreast of positive developments within the Bank thus increasing Bank visibility among these key Institutions and clients.
Customer Care / Portfolio Management
Effectively manage relationships with the various clients and key internal and external stakeholders.
Initiate and monitor custodial services customer contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
Monitor relationships on a day to day basis to ensure good customer service on the maintenance of SLA.
Risk & Control
Ensure efficiency in all operations of the department.
Manage and mitigate risks associated with Custodial Services
Ensure efficiency in all operations of the department.
Ensure compliance with internal controls and procedures and external requirements by regulators.
Manage and mitigate risks associated with Custodial Services.
Ensure eradication of operational losses/claims.
Ensure satisfactory Audit and Risk assessment ratings.
Ensure all revenue is collected timely and leakage eradicated through accurate and complete settlements to capture total AUC.
Competencies, Education and Experience:
A degree in a business related field i.e. Bachelor of Commerce, Business Administration, Economics or Banking/Finance OR its equivalent.
Training in custodial Services
Previous experience in a successful bank with at least 5 years’ experience in custodial services
Operations & relationship management.
A good appreciation of risk and controls
High level of accuracy and attention to detail
Excellent time management skills
Problem solving skills
Good planning and organization skills
Innovative and Proactive
Selling/negotiation skills
Good Interpersonal/ networking skills
Good communication and presentation skills
Articulate & Decisive
Initiative/ self-motivated
High Integrity
Team player
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