What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world.
You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed hundreds of thousands of loans.
Our success has led to investments from Silicon Valley’s leading VCs.
Responsibilities
Reporting to the Servicing & Collections Manager, you are part of a team that interacts with current borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service.
Communication with borrowers is primarily done through in-app chat, SMS, e-mails and phone calls.
Day-to-day duties include:
Proactively reaching out to borrowers who have missed a payment
Explaining loan terms to borrowers and ensuring they understand payment schedules and fees
Contacting a target list of delinquent borrowers every day
Identifying trends in loan delinquency and default and giving feedback to the servicing & collections manager
Able to look for alternative points of contact of delinquent customers that cannot be reached on primary contact provided
Communicating over the phone with late borrowers in a polite but firm manner
Taking brief notes of each call conversation
Managing your contact list and making sure to call back any unresponsive borrowers
Following up on each borrower with regards to repayment promises
Meeting daily, weekly and monthly loan repayment targets
Following clear guidelines on customer/borrower handling
Assisting to analyze the effectiveness of calling and messaging campaigns
Qualifications & Skills
Business/Commerce/Finance Degree/Diploma or other higher education qualification
At Least 1-year Previous Loan Servicing/ debt collection experience is desired
Experience in debt collection for a digital and/or mobile centric product is an added advantage
Analytical skills, especially good Excel skills
Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
Excellent collaborator and team player
