Job Overview: The main objective of this role is to attend to visitors and deal with inquiries on the phone and face to face.
In addition Receptionist supplies information regarding the company to the general public, clients and customers.
Reporting to: This role reports to Administration Manager
Roles & Responsibilities
Answer telephone, screen and direct calls.
Provide information to callers
Take and relay messages
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Schedule appointments
Maintain appointment diary either manually or electronically
Organize conference and meeting room bookings
Co-ordinate meetings and organize catering
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
Qualifications, Experience & Competencies At least a Diploma in Business / Office Administration / Public Relations / Customer Service.
At least 2 years’ experience in the same role (Receptionist) or Customer Service
Presentable, mature (preferably 22-26)
Core Competencies for the role
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Keyboard skills
Ability to work a switchboard
Good oral and written communication skills
Professional personal presentation
customer service orientation
Information management
Organizing and planning
Attention to detail
Initiative
Reliable
Ability to work under pressure
Adaptable to change
Team player
Ethical Conduct
Performance Oriented
Personal Effectiveness/Credibility
Customer driven
