Function / Department: Client Service / Account Handling Reporting to: Directors (Account, Strategic, Finance and Technical Director)
Deputy in case of absence: Account Director will take on duties
Direct Reports: Account handlers/executives
Job Purpose Statement: Developing and growing the Account Handling/Client Service team through people management, increasing revenue, productivity and quality of output
Targets and Responsibilities
Assist with tactical activities and planning on specific projects in conjunction with Account Director and Strategic Director
Responsible for overseeing preparation of amendment briefs, contact / call reports, status reports, budget management and any other client administrative support performed by Account Handling Department in a timely & service oriented manner
Manage estimates/budgets from preparation to client approval with management guidance and final approval
Develop internal briefing documents for specified projects
Manage day-to-day project execution through creative, studio and production
Participate in the creative development of projects
Review all creative/production material at every stage
Attend all status meetings and handle some client interaction
Build professional relationships with clients
Monitor schedules and advise account handling team of any delays or changes
Assist in soliciting the client’s perspective on key measures of success
Proofread material at all stages of projects
Find ways to improve productivity and operations within the department
Prepare weekly reports on all activity for the week and the week ahead
Train new account handling employees
Assist in Develop new opportunities that either generate revenue or grow the client service team
Maintain effective and clear communication channels verbally and in writing
Skills and Attributes
Minimum 3 years agency experience
Proficient in MS office programs
Exceptional planning and organising skills
Ability to handle high-volume tasks
Driven, energetic, problem solver
Proven client service experience
Key Relationships
Creative Department
Web Department
Strategic Director
