The Implementation Engineer is an engineer working in the KenyaTeam. He/she is responsible for supporting the team in as far as the technical aspects of the relationship with the customer are involved.
Responsibilities for the Implementation Engineer job:
Service Management
Ensure that all services are implemented and that they operate correctly.
Ensure that all the relevant monitoring tools are deployed at the customer’s premises.
Prepare Service Reports for the service management meetings.
Responsible for service improvement deliverables as far as the customer is involved.
Respond to escalation from the customer and/or support
Project Design and analysis
Requirements gathering.
Translating requirements into technical design – with documentation
Co-ordination of development effort – if needed – from Product Development.
Effort estimation.
Prerequisite analysis.
Project Implementation and Integration
Planning of the implementation of projects.
Implementing of projects at the customer site (if the implementation is on hub, co-ordinate with Hub implementation team to ensure the same is implemented).
Co-ordination with technical resources at the customer site to be able to deliver the solution.
Closing the sale
Prepare technical proposal documentation for projects.
Assist in sales calls where there is a technical aspect of the project that needs to be explained to the customers.
Deliver the various Technical aspects of the Cellulant Delivery Model.
Technical Relationship
Build technical relationships with the Engineers and the Engineering management teams at the customers.
Develop a positive view of Cellulant among the IT staff at the customer’s premises
Assist in reporting requirements when they arise with the customer
Who are you?
Implementation Engineer Required skills:
Preferred: BSc. Computer Science/Software Engineering/IT;
Extensive experience with Java/PHP programming language;
Extensive experience with databases – data structures, relational data models, Stored Procedures, PL/SQL;
Extensive experience of web technologies – XML, JavaScript;
Experience with application security technologies (e.g. SSL) to ensure secure applications;
Experience in software life-cycle development (SDLC);
Preferred experience with Apache Tomcat application server and SOA;
Preferred experience with Linux , Solaris or UNIX OS’s;
Candidate should have at least 4-5 years of experience in application development.
Candidate should excellent interpersonal and communication skills
Candidate should have experience in high pressure environments/projects
Candidate should have good presentation skills
Candidate should have excellent report writing skills
Candidate should be a an excellent team player
What do we offer you?
When working at Cellulant*, you can expect to work on a diverse range of problems, with inspiring and creative colleagues. You will have ample opportunities for growth and career development, and we highly value continuous learning. We offer you a challenging position in which you will be rewarded for performance.
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