JOB OBJECTIVE:
To co-ordinate all customer-related activities within the demand management process of order fulfilment. Also to monitor performance of critical integration points with other processes; from design handling and demand acquisition, to the delivery of packaging and additional materials to both Tetra Pak EA and export customers. A high level of rigour and accuracy is required for data analysis.
KEY RESULT AREAS:
To be the primary point of contact and information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
To contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
To represent OFPM within the Key Account teams
To be responsible for the provision of standard pre-defined reports of performance measures
To be responsible for the completeness and quality of relevant master data inputs
To manage and co-ordinate the design process for new and modified designs
To maintain key records within Tetra Pak’s computer based business reporting systems
To control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimised customer delivery of material OTIF ( On Time In Full )
To check customer requirements placed via the online portal to ensure smooth process flow
Managing forecasting modelling tools and programs
Facilitating sustainable volume growth and EDI utilization
To co-ordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
To coordinate delivery requirements through Shipping Supply Administration
To manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
To co-ordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
To liaise with the Claims Coordinator in the organisation of the recall, return and replacement of claimed materials as appropriate
To ensure compliance with all appropriate laws, policies and procedures
To participate in WCM activities and projects
To act and perform in the best interests of Tetra Pak and its customers
To participate in appropriate training and development
To be aware of and adhere to Tetra Pak Core Values
QUALIFICATIONS:
B Com Degree or Equivalent
Relevant qualification in Sales or Marketing
EXPERIENCE:
At least 2 years experience within a sales, marketing or customer services environment
Drivers’ licence
Must be fluent in English
COMPETENCIES NEEDED:
Skills & Knowledge
Requires prior knowledge of sales or commercial relationships
Requires the ability to quickly gain a full understanding of customer operational needs
Requires strong business communication skills at all levels and disciplines; both written and oral
Requires a high degree of accuracy in collating, checking and analysing data and information
Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
Behavioural & Attitude
Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
Able to manage multiple tasks while demonstrating time management/prioritisation skills
Able to understand and work within defined processes
Able to effectively negotiate solutions to sales and operational planning issues
Able to work in a matrix organisation aligned to account teams and specialist functions
Able to demonstrate a flexible working attitude
Able to work effectively in a team environment
WORKPLACE ENVIRONMENT:
This role is full time office based
This role may require some international and domestic travel
