Career Level
Experienced
Function
Services
Function Segment
Relationship Management
City
Other Kenya KE
Relocation Assistance
Yes
Role Summary/Purpose
This position is responsible for attaining service sales objectives for their geography and managing the sales of the services division. In this role, the RSSM leads a team of service sales account leaders and product service sales specialists and is responsible for attaining the growth objectives of the region -namely achieve or exceed OP for services (Revenue, Price, Capture Rate by product, IB retention, …etc).
Essential Responsibilities
• Manage a team of LCT Service Sales Managers, regional Product commercial leaders, Service Account Leaders, Product Service Sales Specialist and commercial operations in a specific region. Attract key talent to the service sales organization, energize and lead team to achieve business objectives.
• Define and implement service sales go to market approach, which optimizes service sales resource utilization within a region.
• Develop and implement sales strategies to drive organic growth in Services Sales, both as Point of sales and after the end of the warranty period (revenue, capture rate and IB retention).
• Drive a good balance in resource allocation and focus on the various products and segments within the portfolio.
• Work closely with the marketing team to identify new growth opportunities or create campaigns, define the go to market approach, and define the structure needed to support them.
• Cultivate and leverage customer relationships at the executive level, develop long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Ensure seamless teamwork with the Equipment Sales, Services and Marketing teams to provide customer satisfaction.
Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Qualifications/Requirements
• Bachelor’s Degree
• Minimum of 8 years of consultative sales experience including strategic selling and negotiation in healthcare environment
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel frequently within your specified geographic region and less often internationally
• Fluent written & spoken English and Arabic. French is preferred
• Previous experience managing sales professionals
• Clear references on proven Leadership skills
• Prior experience working for a large company in a matrix environment ( Preferred)
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization
• Job Description on separate document
