Purpose
This position at APA Insurance is responsible for managing the client’s benefits as per the policy and responding to clients queries through email/telephone.
Nurse Assistant Job Primary Responsibilities
Reviewing and issuing pre authorization;
Handling the 24hour call center (cell phones /office lines) and responding to clients queries as they arise;
Interacting with clients, brokers, clinicians, APA relationship officers and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy;
Conducting hospital visits to assess patient’s care throughout continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship;
Reporting adverse occurrences relating to clients management, policy with appropriate action to ensure compliance with quality patient care;
Coordinating step down management and referrals for all clients with chronic diseases;
Participating in health talks/wellness camps and service meetings;
Daily ordering of flowers and maintaining good stock of cards for hospital visits;
Participating in company CSR and brand building activities in liaison with other departments.
Professional Qualifications for Nurse Assistant Job
Diploma in Nursing or an equivalent
Experience
At least 2 year relevant experience
Skills and Attributes
Interpersonal and Communication skills
Analytical skills
