RESPONSIBILITIES; You will be an integral member of the operational team in establishing procedures and protocols for efficiently operating the business and providing the best possible products and services for our customers. You will take lead in all daily operations of all the brands outlets, cost management and employee management. Your main objective will be to ensure flawless running and operations of all facilities high levels of service and guest satisfaction while keeping operating costs within acceptable levels. You will build and drive performance marketing analytics and provide reports & insights. You will research and explore new tactics to find innovates way to reach customers.
DUTIES
Ensure the functions of the team and brand are implemented and within budgeted costs. This will involve monitoring daily financial performance with view of streamlining operations
Coordinate and participating in the implementation of sales and marketing strategies.
Update and document all relevant services, and Develop systems and protocols based on need and best practice
Coordinating regular operational and system audits
Ensure full compliance to statutory and regulatory requirements
REQUIREMENT
You should have a degree in marketing, businesses management or hotel management or have an equivalent diploma with a minimum of 3 years in a similar or related position.
You should have a passion for analysis and reporting on performance metrics and thus computer literacy is a must.
You should be positive, creative, proactive, collaborative and able to lead a team with open-minded, entrepreneurial & determined to succeed mindset.
Financial aptitude will be an added advantage.
Excellent interpersonal and communication skills (both written and verbal) are required for this role
