Role Summary
This is a great opportunity to take ownership and grow with Kenya’s leading non-bank lender.
Reporting to the Portfolio Manager, you will be responsible for the overall collection efficiency and effectiveness of the business. They want you to effectively and efficiently drive the collection process beyond the set targets and standards.
Key Responsibilities
Ensure 85% Collection Efficiency across the organisation
Ensure that PAR 30 is below 5%
Ensure that the collection process is adhered to according to the set policies and procedures by MCL
Develop improved collections strategies that consistently lead to achieving or exceeding company financial goals
Maintain world class customer service
Ensure MCL’s assets are properly and safely stored
Ensure 100% fleet tracking
Does this sound like you?
You have a bachelor’s degree in a relevant course from a recognized university
1+ years of experience in a Collections role
You have strong customer service skills
You build great relationships and are a strong verbal and written communicator in English
You are a person of unquestionable integrity
You are an analytical thinker who works with numbers on a daily basis
Career Progression
We offer a competitive compensation and benefits package, and the opportunity to grow into PM role with responsibilities across Africa as we expand our team and products.
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