Reports to: Managing Director
Department: MCCL/MML
Salary: Negotiable based on capability and work exposure
Key roles and responsibilities
Plan and devise customer sourcing strategies for business development to increase the customer base for the courier division.
Hold regular meeting with team to touch and present to MD every month, the business review of courier division; challenges, potential opportunities and or concerns for effective planning and growth plans.
Assist in recruiting and training of courier personnel.
Ensure all health and safety of staff, maintenance and servicing of courier fleet and equipment.
Monitoring courier competition in the market and coming up with measures to counter competition
Optimum resource and space utilization to generate maximum revenue while minimizing cost.
Analysis of financial and operations reports – responsible for the PnL.
Understanding current courier marketing trends and customer behavior that change with time.
Generating revenue from online courier business; with online shops.
Create, analyze and interpret courier data to derive profitability of the business unit.
Devise, monitor and review sales target and incentives; manage courier sales and expenses in branches
Adequate manpower planning and allocation
Implement and supervise Parcels handling procedures for warehousing and loading, off loading
Monitor the delivery time of the parcels vis a vis committed timeline, investigate delays and put corrective measures in place
Evaluate the customer complaints, devise methods to control complaints, work on process enhancements and communicate effectively to all stakeholders, including the customer service team.
Supervise a team of Regional managers, branch supervisors, logistics Crew and operations team members.
Qualifications and skills requirements
Bachelor degree in any discipline, with a Diploma in Logistics and supply chain management.
Possess working experience for 7 years in a Logistics company with last 3 years in a supervisory capacity
Hands on operations supervision experience.
Should have managed a team of more than 100 people in a courier company before
Excellent understanding of NTSA regulations on road safety.
Has excellent understanding of Communication Authority of Kenya (governing body for courier) rules and regulation on courier operations.
Understand courier license procedure in Kenya, Uganda, Tanzania and Rwanda.
Knowledge of current market rates in courier especially weight and volume (CBM).
Understand the road network and condition so as to know where we can send our parcel trucks.
Possess good understanding of cross border regulations and requirement on movement of cargo.
Experienced in general vehicle maintenance and operations costs
